# Pricing Contact Center Streamline customer interactions. Contact Center Essentials Inbound omnichannel contact center with VoC. Starting at $69 /user per month · billed annually [Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) \\* Concurrent license is available Highlights: Contact Center Flow Editor + IVR Real-Time Transcription Remote Control Agent CTI Integration (CRM, ZEN, NOW, MSFT) Surveys / VoC Data Privacy (PII Redaction & Customer Managed Key) Voice, Video, Chat, and SMS (Inbound channels) AI AI Companion [See all features](https://zoom.us/pricing/zoom-contact-center#all-comparison-title) [See add-ons](https://zoom.us/pricing/zoom-contact-center#add-on__cards-title) Most popular Contact Center Premium Inbound & outbound omnichannel (including social channels) contact center with Cobrowse. Starting at $99 /user per month · billed annually [Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) \\* Concurrent license is available All of Essentials, and: Contact Center Email (Digital channels) Social (Digital channels) Outbound Dialers (Progressive, Preview) Cobrowse Contact Center Elite Omnichannel contact center including AI Expert Assist and Workforce Engagement Management Starting at $149 /user per month · billed annually [Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) \\* Concurrent license is available All of Premium, and: AI Expert Assist Advanced Quality Management Workforce Management Live AI Interpreter Features ## Compare All Features | | Essentials
$69
/user per month
[Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) | Premium
$99
/user per month
[Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) | Elite
$149
/user per month
[Contact Sales](https://explore.zoom.us/en/contactsales/?referrer=contactCenterPricing) | | --- | --- | --- | --- | | | | | | | --- | --- | --- | --- | | Voice, Video, Chat, and SMS [See rates](https://zoom.us/billing/pbx/rates?audioProduct=ZCC)
Allow customers to conveniently reach out to agents via video, voice calls, or SMS for assistance. | | | | | Flow Editor + IVR
Create and update customer voice and bot flows with ease | | | | | Real-Time Transcription
Get closed captioning and live transcriptions for voice & video engagements to assist agents | | | | | Remote Control
Allow agents to remotely access customer or employee computers with permission to speed issue resolution | | | | | Agent CTI Integration
Connect with your CRM system to allow agents to access customer data in a single view | | | | | Surveys / VoC
Gather feedback by adding customizable surveys after customer or employee engagements | | | | | Data Privacy
Secure critical customer data with best-in-class tools like PII redaction and customer-managed key encryption | | | | | AI Companion for Contact Center
Zoom Contact Center with AI Companion can summarize conversations, generates post-call tasks, content creation, and more. | | | | | Email
Enables inbound email support for agents directly from within our agent experience | | | | | Social
Agents can direct message customers on social tools like Meta's Messenger and WhatsApp | | | | | Outbound Dialers
Automatically dials customers or prospects on contact lists and more to assist your sales-oriented agents | | | | | Agentless Dialer
Create outbound campaigns to connect with customers for alerts, appointment reminders, and more without the need for an agent.
Contact us for pricing | Available as add on | Available as add on | Available as add on | | Cobrowse
Enables agents to view and co-browse specific websites with the customer | | | | | AI Expert Assist
Advanced AI for Contact Centers provides personalized recommendations that guide agents and supervisors to better performance | | | | | AI Intent Routing
Helps Contact Centers dynamically understand customer needs using natural language input, enabling smarter routing to the right queues or live agents. Intent recognition is included in all plans.
Contact us for add-on | Available as add on | Available as add on | Available as add on | | Advanced Quality Management
AI-powered solution that captures interactions and leverages them as insights to coach and improve agent performance | | | | | Workforce Management
Provides simple, easy-to-use scheduling, forecasting, and adherence tools to help you managing staffing needs | | | | | Virtual Agent
AI-powered CX chatbots for intelligent self-service and routing.
Contact us for pricing | Available as add on | Available as add on | Available as add on | | CX Insights
Turn CX data into clear, actionable decisions with unified AI intelligence built for CX leaders and their teams. | Available as add on | Available as add on | Available as add on | | Live AI Interpreter
AI powered speech-to-speech translation that lets agents and customers communicate naturally across languages. | Available as add on | Available as add on | Available as add on | All add-ons require a paid base plan ## Add-ons to Contact Center Delight customers and reduce costs with fast, accurate self-service and intelligent agent handoffs. Talk to us Improve agent, supervisor, and customer experiences with generative AI tools designed for CX leaders. $40 per month · billed monthly Create outbound campaigns to connect with customers for alerts, appointment reminders, and more without the need for an agent. Talk to us Store, stream, and download your video recordings directly from the Zoom Cloud. Talk to us Enhance your Zoom Contact Center plan with additional local, toll-free, or international premium numbers. $5 per month · billed monthly Turn CX data into clear, actionable decisions with unified AI intelligence built for CX leaders and their teams. Talk to us Track and optimize your customer service teams with Workforce Management. $20 per month · billed monthly AI-powered solution that captures interactions and leverages them as insights to coach and improve agent performance $30 per month · billed monthly Automate evaluations and scoring and leverage a conversational AI interface to analyze interactions and surface insights faster. $60 per month · billed monthly AI powered speech-to-speech translation that lets agents and customers communicate naturally across languages. 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