Delight customers and reduce costs with fast, accurate self-service and intelligent agent handoffs.

Improve agent, supervisor, and customer experiences with generative AI tools designed for CX leaders.

Create outbound campaigns to connect with customers for alerts, appointment reminders, and more without the need for an agent.

Store, stream, and download your video recordings directly from the Zoom Cloud.

Enhance your Zoom Contact Center plan with additional local, toll-free, or international premium numbers.

Turn CX data into clear, actionable decisions with unified AI intelligence built for CX leaders and their teams.

Track and optimize your customer service teams with Workforce Management.

AI-powered solution that captures interactions and leverages them as insights to coach and improve agent performance

Automate evaluations and scoring and leverage a conversational AI interface to analyze interactions and surface insights faster.

AI powered speech-to-speech translation that lets agents and customers communicate naturally across languages.